Hardscaping Craftsmanship Warranty

We Guarantee You Will Be 100% Satisfied With Our Hardscaping Services & Craftsmanship, We Are So Confident That If There is a Problem Within 5 Years We Will Come Back and FIX the Problem FOR FREE!

If your new pavers sink or settle within 5 years after we install them we will come back and repair them for free!


All Warranties Will be Specified on Your ScapeWorx Landscaping & Design, Inc. Proposal.

Warranty period begins from date of completed construction. All material is guaranteed to be as specified. Warranty covers broken or cracked pavers that are damaged during installation. Warranty covers loose pavers, loose edge restraints, and settlement of pavers in excess of 3/8” compared to adjacent pavers, walls, or stair treads.

The guarantee covers the entire interlocking paver system, except projects that experience any of the following during the 5 year warranty period:

  • (A) Warranty is void if alterations or changes are made to the paver system by anyone else other than ScapeWorx Landscaping & Design, Inc. or an approved sub-contractor.
  • (B) ScapeWorx Landscaping & Design, Inc. warranty does not cover naturally occurring efflorescence of pavers, stains, or any damage due to uncontrollable circumstances. This is why we highly recommend sealing your pavers. Protect Your Investment! Click Here for Details
  • (C) Warranty is void if high pressure water is used to clean the surface or joint lines of the pavers.
  • (D) Additional joint sand is not covered by the warranty. This is why we highly recommend sealing your pavers. Protect Your Investment! Click Here for Details
  • (E) Warranty is void if new excavation, digging, or soil removal occurs within 4 feet of the finished paver system.
  • (F) Tree roots from existing trees can damage the interlocking paver system. We do not offer a warranty to protect the paver system from damage or lifting caused by existing tree roots.
  • (G) Natural occurrences and acts of God are not covered by the warranty.
  • (H) Shifted or sunken pavers due to improper use such as vehicles or lawn mowers driving on or off the edges are not covered under the warranty.
  • (I) Edge restraints in mulch beds can lift up during deep freezes. If requested we will reset the affected edge restraints one time during the warranty period.
  • (J) Late Payment: all final payments are due upon completion of work. Late payments for paver projects will result in the termination of the warranty.

 

CONDITIONS


 

It is the customer’s responsibility to locate, clearly identify, and notify ScapeWorx Landscaping & Design Inc. of all underground conduits, wiring, pipes, septic systems, etc. Any damage to such underground conduits, wiring, pipes, septic systems, etc. shall not be the responsibility of ScapeWorx Landscaping & Design Inc.

If a warranty claim is made, it must be submitted within the 5 year warranty period. Requested repairs are made by ScapeWorx Landscaping & Design Inc., or one of our approved sub-contractors, and the costs for the repairs are covered by us. If you wish to have another company complete the repairs, we do not compensate you for the repair, and the warranty is void.

*Material color will be matched as close as possible if a repair is made but some variation in color may occur.

All construction shall, unless otherwise specified herein, carry a 5 year warranty from the date on the invoice on materials and workmanship excluding neglected maintenance, misuse, vandalism, or damage from acts of God.

Where applicable manufacturers’ warranties shall apply.


All material is warranted to be as specified. All work is to be completed in a workman like manner according to standard practices. Any alteration or deviation from the above specifications involving extra costs will be executed only upon written orders, and will become an extra charge over and above the estimate. All agreements are contingent upon strikes, accidents or delays beyond our control. All our personnel are fully covered by Workmen’s Compensation Insurance. ScapeWorx Landscaping & Design Inc. is a fully insured contractor.

 

LANDSCAPE LIGHTING


 

All Warranties Will be Specified on Your ScapeWorx Landscaping & Design, Inc. Proposal.

Lifetime Warranty means just that. If you purchase a fixture or a transformer that comes with a lifetime warranty and it fails under normal circumstances ScapeWorx Landscaping & Design, Inc. will replace the fixture or transformer for free for the life of the fixture and / or transformer.

15 Year Warranty – If you purchase a fixture that come with a 15 year warranty and it fails under normal circumstances ScapeWorx Landscaping & Design, Inc. will replace the fixture for free for the 15 year term.

Most LED lamps will come with a 5 year warranty. If the bulb fails within 5 years ScapeWorx Landscaping & Design, Inc. will replace the bulb.

All digital timers and photocells are covered for 1 year.

CONDITIONS


Fire hazards are possible if the bulbs are covered with any flammable material. Including mulch, leaves, or pine needles. Lights covered by such materials will void all warranties and can cause the lights to fail.

ScapeWorx Landscaping & Design, Inc. and our lighting manufacturers do not cover any “Acts of God” including lightning and man made disasters. Neglect and abuse are also not covered by the warranty.

Tampering or altering the lights or lighting system by anyone not employed by ScapeWorx Landscaping & Design, Inc. will void the warranty. Low voltage wire is not covered by the warranty if mistakenly cut by anyone besides an employee of ScapeWorx Landscaping & Design, Inc. Lens covers if lost, stolen, or scratched are not covered by the warranty.

It is the client’s responsibility to furnish 110-volt electric receptacles for the lighting system. It is mandatory that they have sufficient load capacities and are in excellent working order.

All final payments are due upon completion of the work. Late payments for lighting projects will result in the termination of the warranty.

 

PLANT WARRANTY


All Warranties Will be Specified on Your ScapeWorx Landscaping & Design, Inc. Proposal.

ScapeWorx Landscaping & Design Inc. will replace or credit all nursery stock supplied and installed by us that fail to survive for a period of 1 year from the date of installation. Plants will only be replaced one time at no charge for the materials and labor. Replacement plants are not warrantied. Liability not to exceed plant value.

The Following Are Expressively Excluded From Coverage By This Warranty:

Perennials, Heather’s, Groundcovers, Bare root groundcovers under 4 inches in pot size, other non-hardy plants, shrubs, and trees including but not limited too Leyland Cypress, Franklin tree, Foster Holly, Nelly Stevens Holly, American Holly, Crepe Myrtle, Southern Magnolia, Cherry Laurel, Boxwoods, Rhododendrons, yak and cultivars, Skimmia spp., Stewartia spp., and Cryptomeria Bare root plants.

Plants in containers above ground, client supplied plants, grass seed, and sod along with specified plants that might be installed in a location against the advice of a ScapeWorx Landscaping & Design Inc. representative.

Transplanting, most of the time is successful. However, we cannot guarantee it. To promote success we must prune each plant slightly to severely or however we deem fit before the transplant process begins.

*Plant material eaten by wild animals are not warrantied.

Once material is delivered and installed, the responsibility for disappearance, theft, or vandalism shall be the customer’s.

Warranties will be voided in cases of physical and or chemical damage, neglect in watering or pest control, or in accounts over 30 days past due from date of invoice.

All material is warranted to be as specified. All work is to be completed in a workman like manner according to standard practices. Any alteration or deviation from the above specifications involving extra costs will be executed only upon written orders, and will become an extra charge over and above the estimate. All agreements are contingent upon strikes, accidents or delays beyond our control. All our personnel are fully covered by Workmen’s Compensation Insurance. ScapeWorx Landscaping & Design Inc. is a fully insured contractor.

CONDITIONS


We have the right to substitute any plant under warranty with one of equal value.

ScapeWorx Landscaping & Design Inc. shall not be held responsible for concealed conditions such as, but not limited to, rock, water, clay pan, asphalt or any other obstacles encountered which are not apparent at the time of estimating.

Substitutions of plant material may be necessary due to the availability of certain materials, with designer and customer approval.

All materials installed by ScapeWorx Landscaping & Design Inc. will be true to name, and up to or beyond industry standards.

Plants will be free from disease, insects, and in healthy condition when planted.

*Proper watering, fertilizing, and pest control are necessary to maintain healthy plant growth.

Warranties will be voided in cases of:

  • Neglect in watering
  • Physical and / or chemical damage
  • Insects
  • Accounts over 30 days past due from the date of invoice.

 

Once installed, we are not responsible for damage from acts of God or extreme weather conditions, theft, vandalism, or disappearance.

Before, during, or after installation, of any landscape project, excessive storm damage may cause erosion and washout conditions. ScapeWorx Landscaping & Design Inc. will not be held responsible for storm damage. We will restore the areas to their original condition after signing a work order to approve such restoration.

All final payments are due upon completion of work. Late payments for planting projects will result in the termination of the warranty.




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